You will find here the most common technical problems and how to to solve them.
If you encounter any other difficulties, or if the solution proposed didn’t work: open a ticket in the ENT giving maximum details and screenshots.
We will reply as soon as possible.
Clearing the cache and cookies in a browser
Cache and cookies can be useful to improve your user experience, but they can also interfere with your access to some websites.
Library Access does not triggered
The extension is well installed but it does not triggered. What can I do ?
This message is displayed when a member of one institution tries to connect to the IdP of another institution.