Clearing the cache and cookies in a browser

Cache and cookies

Your browser, in standard mode, saves a lot of information when you browse the web thanks to the "cache" and "cookies".

This information can be useful to improve your user experience (not having to re-enter your identifiers, keep your site preferences, etc.), but it can also interfere with your access to some websites.

When you encounter problems logging in or browsing on a database or publication, you should try again after clearing these elements in your browsing history.

What types of access problems may clearing the cache and cookies solve?

  • you do not see the latest version of a site, or you continue to encounter a problem already solved: your browser has stored an obsolete page of the site in its memory
  • you log in, but you arrive on a blank page: your browser has stored too many cookie (collected trying to access a site), the site provider refuses to display the page
  • your browser offers you targeted advertising, recorded login data, or personal data you do not want to see appearing: your data is collected during your browsing, and is reused each time you browse the web.

Clearing in Firefox

Clearing in Chrome