In case of delay, damage or loss

What happens if you are late, if you lost or damaged a borrowed document?

In case of loss or damage © Service commun de la documentation
  1. In case of delay
  2. In case of loss or damage

In case of delay

You can check the number of documents you have on loan and their due dates at any time via your library account.

  • We send you an email reminder two days before the loan period expires
  • You will receive a 1st overdue message by email when you are one week late and you cannot borrow a new document
  • You will receive a 2nd overdue message by email when you are two weeks late
  • After two overdue messages, you will receive a 3rd email, with "arrêt-dossier" [blocking of your file in schooling], charged 12.50€

In case of loss or damage

Please report this loss or damage to your library as soon as possible.

  •  Book lost or damaged

First and foremost, we ask you to replace it by buying an identical copy. Your Librarians will give you the exact references.
If it is unavailable or out of print, you will have to refund it(money or check) by paying the price of the new book as indicated in bibliographic databases.
If it is out of print and unavailable in bibliographic databases, the refund is based on a flat rate of 50€.

  • DVD lost or damaged

Lump sum refund of 50€. For viewing rights reasons, you can not buy the same DVD in a shop as a replacement.

  •  Journal issue lost or damaged

First and foremost, we ask you to replace it by buying an identical copy. Your Librarians will give you the exact references.
If it is unavailable or out of print, you will have to refund it (money or check) by paying the price of the journal issue